Yes! We’re the #1 rated online medical marijuana doctor. Over 100,000 patients have received valid medical marijuana recommendations from PrestoDoctor. You can read thousands of reviews of happy PrestoDoctor patients at Trustspot and Facebook.

If you need a replacement of your CA recommendation paper or ID card reach out to us via live chat or email: [email protected] If you only need a copy of your PDF recommendation, let us know, and we can email it to you.

The fee for an official replacement copy is $15 OR you can leave us a verified review on Google Reviews and have the replacement mailed for free!

To leave a review for your replacement, click here: PrestoDoctor Google Reviews

Let us know once the review is posted and we’ll make sure your replacement gets mailed out to you!

To renew, click “schedule an appointment” on your dashboard once you are logged into your previous account. It will automatically register as a renewal appointment for you at a discounted price for being a return PrestoDoctor patient!

Renewal discount are only applied for previous PrestoDoctor patients who use the same email each year. If you sign up for a new account, your renewal will not be applied.

Please be aware that the new recommendation will be valid for 1 year from the time of the renewal appointment, not the expiration date of your previous recommendation.

If you need to reschedule, simply send us a message using the live chat function on your screen, or email us at [email protected]m. As long as you reach out 2 hours before your appointment time, we’ll be able to move you to another date or time slot.

All your information is absolutely 100% confidential and stored securely using industry-leading data warehousing measures. We don’t share your information with anyone – patient confidentiality is our #1 priority.

Are you in Missouri?

• The price is $139.99. Note that the state charges a separate application fee ($25 for your card, $100 additional for the ability to cultivate your own plants).

Are you in Oklahoma?

• The price is $109.99. Note that the state charges a separate application fee ($100, reduced to $20 if you have SoonerCare or Medicare).

Are you in New York?

• The price is $139.99. Note that the state may charge a separate application fee (currently being waived).

Are you in Nevada?

• If you are a non-resident looking for a California card, the price is $69.99.
• If you are a resident looking for a Nevada card, the price is $89.99 for a 1-year card, or $109.99 for a 2-year card. Note that the state charges a separate application fee ($50 for 1-year, $100 for 2-years).

Are you in California?

• The price is $49.99. This includes everything you need: your appointment, paper recommendation, ID card, customized treatment plan, and shipping. There are no additional taxes or fees.

Are you in Pennsylvania?

• The price is $139.99. Note that the state charges a separate application fee ($50).

Are you in Illinois?

• The price is $199.99. Note that the state charges a separate application fee:
  • $100 for a 1-year card
  • $200 for a 2-year card
  • $250 for a 3-year card

Are you in Iowa?

• The price is $159.99. Note that the state charges a separate application fee ($100, reduced to $25 if you have proof of Social Security Disability, Supplemental Security Income (SSI), or Iowa Medicaid).

Note: expedited shipping is only available for California medical cards.

If you choose standard shipping for your CA recommendation and ID card, USPS will generally deliver your PrestoDoctor mail within 3-5 business days.

Here are your options:

Standard USPS Economy (3-5 business days): No charge, default shipping method

USPS Economy with Tracking (3-5 business days): $6.99

Expedited (2-days): $13.99

Overnight (1-day): $28.99

No, we can not recommend that you possess anything more than the law allows. For the possession and grow limits in your area, please consult with this guide: canorml.org/medical-marijuana/local-growing-limits-in-california

Yes and no! If you’re between the ages of 18-20 you will still need a medical card in CA in order to purchase from dispensaries. If you keep your medical card, and register within your county for your Medical Marijuana Identification Card (MMIC) you can also save up to 20% on the new cannabis taxes.

Additionally, you also have access to higher quality products and higher possession and grow limits.

What are the Savings With A Medical Card?

CA Marijuana Rules and Regulations: What you need to know in 2018

In order to be exempt from paying the sales tax at dispensaries, you will need to take one more step and register for your Medical Marijuana Identification Card. This can be done through your county. Email us at [email protected] and we can help you through this process!

PrestoDoctor provides 24/7 verification through these methods:

• Phone verification by calling (650) 542-0420
• Web verification by entering a patient’s ID number at prestoverify.com
• QR code printed on the card, which pulls up patient verification information when scanned

In order to be a caregiver for a California patient you will need to complete a Caregiver Form. This form can be obtained by PrestoDoctor after your completed appointment. Simply reach out to us through live chat or email at [email protected]

When visiting a dispensary as a caregiver, you will need to bring the Caregiver Form, the patient’s government ID, and their medical recommendation paper/ID card.

Please keep in mind that a patient can only have 1 designated caregiver at a time.

To purchase cannabis products, you will need to go to a licensed dispensing facility, most commonly called a “dispensary”. You can look up storefront and delivery dispensaries through https://weedmaps.com.

You must be at least 18 years old in order to be evaluated.

Essentially, no. Medical cannabis and recreational cannabis are the same product. However, some dispensaries may sell flower, oil, and other products, recreationally, that are un-tested. As a medical patient, you will have access to higher quality products, higher potency products, products that are tested for quality assurance, and higher grow and possession limits.

To become a California medical marijuana patient, you must qualify with one of the following conditions:

• Cancer

• Anorexia

• Anxiety

• AIDS

• Chronic pain

• Cachexia

• Persistent muscle spasms, including those associated with multiple sclerosis

• Seizures, including, but not limited to, those associated with epilepsy

• Severe nausea

• Glaucoma

• Arthritis

• Migraines

• Any other chronic or persistent medical symptom that substantially limits the ability of the person to conduct one or more major life activities (as defined by the Americans with Disabilities Act of 1990)

Your California cannabis recommendation will only be accepted in California and Nevada. In order to use your California recommendation in Nevada you will need a passport or non-Nevada ID. No other states will accept a California recommendation.

Nope! PrestoDoctor respects patient privacy and is 100% HIPAA compliant. We take security and privacy seriously – your records remain safe and confidential. Medical records are available upon patient request.

Yes! You do need to be a resident of IL and be able to prove residency if you are not using an IL government-issued ID card. You also need to be in the state of Illinois to be able to see physicians and appointment times there and during your PrestoDoctor virtual appointment.

To get started with PrestoDoctor – just navigate to https://prestodoctor.com and start to fill out your account information. You will have to add a Photo ID, add your billing information, upload any medical documentation that you would like to and you will be able to choose the appointment time and PrestoDoctor physician that works best for you!

The state application fees for Qualifying Patients are as follows:

• $100 For a One-Year Registry Card ($50 for Reduced Application Fee)
• $200 For a Two-Year Registry Card ($100 for Reduced Application Fee)
• $250 For a Three- Year Registry Card ($125 for Reduced Application Fee)

Illinois offers discounts to SSDI & SSI disability program patients (with proof of eligibility within the past year) and veterans with a copy of their DD214

Payment of the application fee must be made by credit card to the state in order to submit an application.

You can find more information on the state application fees here:https://dph.illinois.gov/topics-services/prevention-wellness/medical-cannabis/MCPP-registry-card-application-fees

PrestoDoctor patients must be 18 years of age or older to be able to see one of our state-licensed physicians and get recommended for a medical marijuana card. Minor patients will need to see an in-person doctor per telemedicine regulations.

Qualifying patients must be diagnosed with one of the following debilitating conditions as stated on the Illinois Department of Public Health website:

https://www.dph.illinois.gov/topics-services/prevention-wellness/medical-cannabis/debilitating-conditions

We will not charge you unless you are approved for medical cannabis by one of our state-licensed physicians. You will have the chance to discuss any questions you have with your PrestoDoctor physician who will be able to decide if medical marijuana would be a good treatment option for you.

The price of your PrestoDoctor appointment to get a certification in Illinois is $199.99 for (three year recommendation). Note that the state charges a separate application fee.

• • $100 for a one year application
  • $200 for a two year application

• $250 for a three year application

You are able to apply for a shorter application length, and extend your state as needed – within the three year time frame of your approval from our recommendation. 

You can research more about card extensions here: https://www.dph.illinois.gov/topics-services/prevention-wellness/medical-cannabis/extending-your-registry-card

The state of Illinois accepts a clear color photocopy or photo of a U.S. or IL government-issued photo ID. (No Commercial Drivers Licenses)

Patients will be able to grow up to five plants for their own personal medical use.

Medical documentation is not necessarily required prior to your appointment. However, the doctor may request medical documentation after reviewing your medical questionnaire and patient file prior to, during, or after your appointment.

Providing medical documentation is encouraged but not required. 

To send medical documentation via email: [email protected]

To send medical documentation via fax: 866-596-8688

Yes, patients in Iowa can designate a caregiver. You can learn more about that process here.

Yes! All dispensaries will require a medical marijuana card issued from the state. Don’t worry though, we can help you through the process.

Yes! You do need to be a resident of Iowa and will need to have a valid Iowa driver’s license or ID card. You also need to be physically located in the state of Iowa in order to access appointment times for your virtual appointment.

Your recommendation is valid for 1 year from the time it is issued from the state.

The state of Iowa charges the following:

$100 for a 1 year certification, or $25 if the patient can provide:

• Copy of Social Security Disability Benefit notice (SSDI notice)
• Copy of proof of receipt of Supplemental Security Income Payment (SSI receipt)
• Copy of Iowa Medicaid member card
• Copy of Hawk-I member card 

These prices are separate from the fees paid to PrestoDoctor as they are paid directly to the state of Iowa.

The price is $159.99, please note that the state charges a separate application fee of $100. The state fee can be reduced to $25 under certain circumstances including for Medicaid patients.

You must be at least 18 years old in order to be evaluated through PrestoDoctor.

Before you begin the process, it is first important to understand if you have a qualifying condition for a medical marijuana card. Here are some conditions that may qualify you for the program:

• Chronic pain
• Cancer – if the illness or its treatment produces one or more of the following: severe or chronic pain, nausea or severe vomiting, cachexia or severe wasting.
• Seizures
• Crohn’s disease
• Multiple Sclerosis with severe and persistent muscle spasms
• AIDS or HIV (as defined in Iowa Code, section 141A.1)
• Amyotrophic lateral sclerosis (ALS)
• Parkinson’s disease
• Post-Traumatic Stress Disorder (PTSD)
• Any terminal illness with a probable life expectancy of under one year – if the illness or its treatment produces one or more of the following: severe or chronic pain, nausea or severe vomiting, cachexia or severe wasting
• Ulcerative colitis 
• Severe, intractable pediatric autism with self-injurious or aggressive behaviors
• Severe, intractable autism with self-injurious or aggressive behaviors
• Corticobasal Degeneration 

The state should approve your online application within 1 week, at which point you will be able to access your temporary card online. You will then receive your physical card in the mail approximately 1-2 weeks later depending on shipping speed.

Yes! All dispensaries will require a medical marijuana card issued from the state. Don’t worry though, we can help you through the process.

The price of your PrestoDoctor appointment to get a certification in Missouri is $169.99. Note that the state charges a separate application fee ($25 for your card, $100 additional for the ability to cultivate your plants).

Yes! In order to be evaluated for a Missouri medical card, you need to be a current resident of Missouri. Valid types of proof of residency are:

• Copy of a valid Missouri Driver’s License
• Missouri Identification Card
• Current Missouri Motor Vehicle Registration
• Recent Missouri Utility Bill

PrestoDoctor patients must be 18 years of age or older to be able to see one of our state-licensed physicians and get recommended for a medical marijuana card. Minor patients will need to see an in-person doctor per telemedicine regulations.

Missouri has specific qualifying conditions for medical marijuana card patients. You can find the list of medical conditions here: https://prestodoctor.com/content/states/missouri. We do not charge unless you are approved for a Missouri certification and you will have the chance to discuss any questions and concerns you have regarding your medical conditions with your PrestoDoctor physician during your appointment.

Once you are approved by one of our physicians, you will receive the instructions via email of the next steps in applying for your Missouri Medical Marijuana License. You will be receiving a certification via email, where you will have to enter your social security number. Then you will be able to download that form to apply online via Missouri’s web portal (https://mo-public.mycomplia.com/). We can assist you with anything you have questions during this process!

Yes! Upon receiving your patient cultivation identification card. There is an additional fee of $100 to grow up to six flowering plants per patient. There are also other security regulations that should be followed.

Medical documentation is not necessarily required prior to your appointment. However, the doctor may request medical documentation after reviewing your medical questionnaire and patient file prior to, during, or after your appointment.

Providing medical documentation is encouraged but not required. 

To send medical documentation via email: [email protected]

To send medical documentation via fax: 866-596-8688

Article XIV of the Missouri Constitution, which authorizes the medical use of marijuana in Missouri, does not reference or prohibit the possession or purchase of firearms. However, federal law still may prohibit the possession or purchase of a firearm by individuals who use marijuana, regardless of whether a state has legalized marijuana for medical use. The Department of Health and Senior Services does not regulate the possession or purchase of firearms and therefore cannot say how the federal prohibition will be enforced within Missouri. Specific questions about these federal firearm restrictions should be directed to your attorney or the appropriate law enforcement agency.

Yes! In order to be evaluated for a Nevada medical card you need to be a current resident of Nevada, and have your current address on your Nevada ID. If you have a passport or a valid non-Nevada ID, you can use a California cannabis recommendation at Nevada dispensaries.

You do not need a medical card to purchase from dispensaries in Nevada if you are at least 21 years old, but you may still want one. If you are under 21, you will still need a medical card to be admitted entry into a dispensary. Also, you pay less in taxes if you have a medical card and can purchase different products in higher quantities. Also, medical card holders usually get preferential treatment in dispensaries (example: no waiting in long recreational lines).

The state application is completed after your appointment with the doctor. If you’re approved, you will receive instructions via email on how to register online and download the state application (the state application is required in order for the state to mail you your physical cannabis card).

To register, click here: Nevada Medical Marijuana Program Portal

To schedule your Nevada card appointment, fill out your profile information and click the “schedule an appointment” button. Once you choose your day and time, be sure to click the Nevada State Card Processing Upgrade on the upgrades page. This indicates to the doctor that you are looking to be evaluated for a NV card.

California and Nevada have reciprocity, meaning that Nevada dispensaries will accept a California recommendation as long as you have a passport or a non-Nevada ID (such as an ID from any other state). To use your California recommendation in Nevada, simply bring your recommendation and your non-Nevada ID to the NV dispensary and you will be granted access.

The state of Nevada charges the following:

• $50 – 1 year cannabis card

• $100 – 2 year cannabis card

These prices are separate from the fees paid to PrestoDoctor, and are made through the online Nevada State Medical Marijuana Portal.

PrestoDoctor offers 1 year Nevada card evaluations and 2 year card evaluations:

1-Year NV Medical Card Evaluation: $89.99

2-Year NV Medical Card Evaluation: $109.99

This fee does not cover the additional processing fees required by the state post-appointment.

To become a Nevada medical marijuana patient, you must first be diagnosed with a debilitating or chronic condition and be a Nevada resident. To qualify as a patient you must have one of the following conditions:

• AIDS

• Cancer

• Glaucoma

• PTSD

• Cachexia

• Persistent muscle spasms (including multiple sclerosis)

• Seizures (including epilepsy)

• Severe nausea

• Severe pain

• Additional condition specifically approved by the Department of Health and Human Services

Yes, the New York State Portal requires you to provide proof of residency within the state when registering as a patient.

Proof of residency can include:

• ID number from your New York State Driver’s License or New York State Non-Driver ID Card.

• Copy of a government-issued identification card that contains your name and New York State address.

• Copy of a utility bill or other document showing your residency issued within the previous two months. The document must contain your name and address.

• Copy of a current lease or similar document showing your residency within New York State.
• Other documentation as approved by DOH containing sufficient information to show proof of residency in New York State.

Yes, all dispensaries will require a medical marijuana card issued from the state. We can help you through the process!

After receiving your NY Certification from the doctor (usually within 24-72 hours post-appointment), we will provide you with a set of instructions for registration in the NYS online portal. This is required in order to receive your NY state issued Medical Card.

You can get started by making sure you have a NY.Gov account before your appointment, and if not, you can create an account here: https://my.ny.gov/. You cannot register in person, as the process is done 100% online through the New York State website.

Your recommendation is valid for 1 year from your State Registration or Approval Date. Keep in touch with your doctor if any dosage or product changes are needed/recommended by the dispensary pharmacist. 

The evaluation fee is $139.99. During this process you will be evaluated by the doctor, in which he/she will generate a state issued recommendation that will be provided after the appointment. This form will be needed when registering in the New York State Portal. The NY Department of Health has a $50 registration fee for new patients. However, they are currently waiving the fee for all patients (for the time being). 

To become a New York medical marijuana patient, you must first be diagnosed with a debilitating or chronic condition and be a New York resident. To qualify as a patient you must have one of the following conditions:

• Cancer

• Positive status for Human Immunodeficiency Virus (HIV) or Acquired Immune Deficiency Syndrome (AIDS)

• Amyotrophic Lateral Sclerosis (Lou Gehrig’s Disease)

• Parkinson’s Disease

• Multiple Sclerosis

• Damage to the nervous tissue of the spinal cord with objective neurological indication of intractable Spasticity

• Epilepsy

• Inflammatory Bowel Disease(IBD)

• Ulcerative Colitis

• Crohn’s Disease

• Chronic Inflammatory Demyelinating Polyneuropathy

• Huntington’s Disease

• Chronic Pain

• PTSD

• Opioid Replacement/Opioid Use Disorder

Medical documentation is not necessarily required prior to your appointment. However, the doctor may request medical documentation after reviewing your medical questionnaire and patient file prior to, during, or after your appointment.

Providing medical documentation is encouraged but not required. 

To send medical documentation via email: [email protected]

To send medical documentation via fax: 866-596-8688

Medical documentation is not necessarily required prior to your appointment. However, the doctor may request medical documentation after reviewing your medical questionnaire and patient file prior to, during, or after your appointment.

Providing medical documentation is encouraged but not required. 

To send medical documentation via email: [email protected]

To send medical documentation via fax: 866-596-8688

Yes, qualified patients will be allowed to grow up to grow up to six mature plants in their private residence, in addition to six immature plants (seedlings).

Yes. Under qualifying circumstances, which are listed on the OMMA application, licenses will be granted that provide a designated caregiver to licensed patients. Please note that you will need to provide documented information on why you need a caregiver.

Residents of other states outside Oklahoma that hold a valid state-issued medical marijuana license in their home state may apply for a temporary license to buy, use, and grow medical marijuana from an Oklahoma dispensary. The license will be valid for 30-60 days, and cannot exceed the expiration of the out-of-state medical marijuana card. Temporary Oklahoma medical marijuana licenses can be renewed.

Yes, proving residency is required for the process in becoming an Oklahoma Medical Marijuana Patient.

The state will require one of the following as proof of your residency:

• An Oklahoma driver’s license (scanned front and back)
• An Oklahoma identification card (scanned front and back)
• An Oklahoma voter I.D. card
• An Oklahoma utility bill (for the calendar month preceding the date of application. Cell phone and internet bills will NOT be accepted).
• A residential property deed showing ownership of Oklahoma property
• A valid rental agreement for a residential Oklahoma property

The online state registration is completed after your appointment with the doctor. If you’re approved, we will send you your signed/completed doctor’s form and provide instructions on how to register online.

To register, click here: http://omma.ok.gov/apply-now

Along with the standard medical marijuana applications, application for potential growers, transporters, processors, and dispensary operators are available at omma.ok.gov. Oklahoma requires applicants to be:

• At least 25 years old
• A resident of Oklahoma
• Already registered to conduct business in the state
• Have no more than 25% non-Oklahoma ownership (i.e. no more than 25% of your dispensary partners can be non-Oklahoma residents)

Application fees for growers, processors, and dispensary operators are $2,500.

The Oklahoma State Department of Health will be updating the status of the medical marijuana program as new information becomes available. You can either check omma.ok.gov, or call 405-271-2266 for the most up to date information.

All completed applications will be either approved or denied within 14 days of receipt. Applicants will receive a letter in the mail with the decision as well as a notification via email. The State of Oklahoma would then mail the patient their medical marijuana card in the mail upon approval.

The evaluation fee is $109.99. During this process you will be evaluated by the doctor, in which he/she will generate a state issued recommendation that will be provided after the appointment.

The Oklahoma Medical Marijuana Authority (OMMA) application fee is $100, and will need to be renewed every two years. For applicants that qualify with Medicaid (SoonerCare) or Medicare benefits, the application fee is $20.

The state of Oklahoma charges the following:

• $100 for a two year application

or

• $20 for a two year application for applicants that qualify with Medicaid (SoonerCare) or Medicare benefits.

These prices are separate from the fees paid to PrestoDoctor as they are paid directly to the state of Oklahoma.

You must be at least 18 years old in order to be evaluated through PrestoDoctor.

*You can get a recommendation if you are under 18 in Oklahoma, but you will need to find a local in-person doctor. Here is more information on the process: http://omma.ok.gov/minor-patient-application-information1

In contrast to most states with valid medical marijuana programs in the United States, the Oklahoma program does not identify a specific list of qualifying conditions. A physician may certify a patient if they are convinced that the use of medical marijuana will be an appropriate treatment for that patient’s particular medical condition.

Several Oklahoma-licensed physicians may use other states’ lists of qualifying conditions as a viable metric when determining whether a patient would benefit from the use of medical marijuana for a specific condition, although determination is at the discretion of the physician.

The Oklahoma Medical Marijuana Authority (OMMA) is currently overseeing the entirety of the state’s medical marijuana program. This includes all applications related to patients, caregivers, growers, processors, transporters and dispensaries.

The Oklahoma State Department of Health updates the status of the medical marijuana program as new information becomes available. Up to date information can be found by checking omma.ok.gov/contact, or calling (405) 271-2266.

In order to be approved for medical marijuana in Oklahoma, you must obtain a physician’s signature on the official OMMA form stating that the doctor recommends medical marijuana for you. We will process this for you after your appointment.

Yes, you must be a current resident of Pennsylvania in order to be evaluated for a PA medical card.

When registering within the PA Department of Health portal, you will need to upload your driver’s license information. If the address on your driver’s license does not match your current mailing address, please email the state program here: [email protected] and request an address change in the state system.

To get started with your PA registration, click here: https://padohmmp.custhelp.com/app/adult-patient-registration 

When registering, you will need to submit your:

• First & Last Name
• Date of birth
• Pennsylvania Driver’s License/ ID Card #
• Current Address & County of residence
• Email Address
• Phone #

You must complete one appointment with the physician in order to receive your medical marijuana recommendation for Pennsylvania.

• Pennsylvania Medical Cannabis Evaluation – $139.99

Please keep in mind that the state of Pennsylvania will also charge a separate $50 processing fee for the printing and mailing of your physical medical card. This is paid directly to them at the time of completing your online registration through their DOH portal.

Pennsylvania Qualifying Conditions include:

• Amyotrophic lateral sclerosis (ALS);
• Anxiety disorders;
• Autism;
• Cancer, including remission therapy;
• Crohn’s disease;
• Damage to the nervous tissue of the central nervous system (brain-spinal cord) with objective neurological indication of intractable spasticity, and other associated neuropathies;
• Dyskinetic and spastic movement disorders;
• Epilepsy;
• Glaucoma;
• HIV / AIDS;
• Huntington’s disease;
• Inflammatory bowel disease (IBD);
• Intractable seizures;
• Multiple sclerosis (MS);
• Neurodegenerative diseases;
• Neuropathies;
• Opioid use disorder for which conventional therapeutic interventions are contraindicated or ineffective, or for which adjunctive therapy is indicated in combination with primary therapeutic interventions;
• Parkinson’s disease;
• Post-traumatic stress disorder (PTSD);
• Severe chronic or intractable pain of neuropathic origin or severe chronic or intractable pain;
• Sickle cell anemia;
• Terminal illness; and
• Tourette syndrome.

After you have successfully been evaluated, approved, and have completed the registration within the Pennsylvania Department of Health Portal, the state will mail your card within 7-10 business days from your application submittal – please be aware that PrestoDoctor does not mail your medical card.

If for any reason you’re experiencing delays, please frequently login to your state portal to check for progress updates, or email the state directly at [email protected]. 

If you’re having trouble hearing the music or seeing the screen preview during the technology test, please try these helpful tips:

• If you’re using a computer, make sure that you’re using the Chrome, Firefox, Safari, or Edge browser
• If you’re already using one of the above browsers, please make sure that you have enabled camera and microphone permissions. For example, if you’re using Chrome, you can click on the green “lock” icon in the URL bar next to prestodoctor.com and check the camera/microphone permissions. They should be set to “always allow”, then reload the technology test page
• If you’re using an Android smartphone or tablet, try restarting the device
• If you’re using an iPhone, make sure you are using the Safari app rather than any other internet application (like Chrome)
• Make sure that no other applications are open on your phone that enable your camera or microphone (example: Snapchat, Instagram, Musical.ly, etc.). You can ensure this by restarting your phone before logging into your account and joining the meeting
• Check to make sure that your internet browser application is up to date and that the newest version has been downloaded
• Make sure your volume is turned all the way up

The video chat appointment can be conducted using these types of devices:

• A computer with a webcam (desktop with attached webcam, or a laptop with a built-in webcam)

• A tablet with a built in webcam

• A smartphone

Browser Compatibility:

If using a computer, the video chat is compatible with: Safari, Chrome, Firefox, or Edge.

If using an Android tablet or Android phone (Non-Apple Device), the video chat is compatible with: Chrome

Click here to download Google Chrome to your device

If using an Apple iPhone or iPad, the video chat is compatible with: Safari browser ( please do not use Chrome on your Apple device, as it will not work).

Alternatively, the doctor can also give you a FaceTime call if you’d prefer. To request this, simply use the live chat function at the bottom of your screen and our support team will pass along your contact information to the doctor