FAQs

Requirements vary by state, but in general, you’ll need:

- A valid government-issued photo ID (driver’s license, state ID, or passport)

- Proof of residency (in states that require it)

These documents help confirm your eligibility for a medical cannabis card. Some states also require additional forms, which we’ll prompt you to upload if needed.

Absolutely. You do not need to use the same doctor each year. If you previously received your medical cannabis card from another provider, you can still use PrestoDoctor for your MMJ card renewal online. Just schedule a new appointment with one of our licensed physicians in your state.

Once you create your PrestoDoctor account, you can easily browse available appointment dates, times, and doctors in your state.

We frequently offer same-day and next-day appointments to get you approved as quickly as possible.

Appointment availability is updated in real-time during booking, so you’ll always see the most current options.

Most PrestoDoctor online medical marijuana evaluations take between 5 to 15 minutes, depending on your medical history and any questions you may have for your licensed physician.

Yes — in order to complete your online medical marijuana evaluation, you’ll need a device with a working camera. This can be a smartphone, tablet, or computer.

A camera is required so the doctor can verify your identity during your secure, HIPAA-compliant consultation.

You must be at least 18 years old to apply for a medical marijuana card with PrestoDoctor. Patients under 18 may qualify with a valid caregiver application and additional documentation, depending on state laws. For any eligibility questions, feel free to ask us via live chat on the website, email, or phone call. 

Medical records are not required for most online MMJ evaluations, but they can be helpful.

If you have relevant records that document your condition (e.g., chronic pain, anxiety, PTSD), you can securely upload them to your PrestoDoctor account prior to your appointment. This helps the physician better assess your eligibility.

During your appointment process, you will be guided through our secure online portal to upload identification and medical documents if needed. Our system uses encryption and secure data transfer protocols to protect your information, ensuring your documents are safe and confidential.

If you need to reschedule, simply send us a message using the live chat function on your screen, or email us at [email protected]. As long as you reach out 2 hours before your appointment time, we’ll be able to move you to another date or time slot.

If you need a replacement of your CA recommendation paper or ID card reach out to us via live chat or email: [email protected]. If you only need a copy of your PDF recommendation, let us know, and we can email it to you.

The fee for an official replacement copy is $15 OR you can leave us a verified review on Google Reviews and have the replacement mailed for free!

To leave a review for your replacement, click here: PrestoDoctor Google Reviews

Let us know once the review is posted and we’ll make sure your replacement gets mailed out to you!

No, unfortunately health insurance does not cover medical marijuana evaluations. Because cannabis is still federally illegal, insurance providers typically do not reimburse MMJ consultations. PrestoDoctor keeps costs affordable and transparent — with no hidden fees and a money back guarantee if you are not approved.

PrestoDoctor accepts all major credit and debit cards including Visa, MasterCard, American Express, and Discover. All transactions are processed securely to protect your payment information.

If you have any questions before, during, or after your evaluation, our customer support team is here to help. You can reach us via email at [email protected] or send us a message via our live chat on the website.